Thursday, August 29, 2013

Why aren't we getting our notification emails?

If you expect to get notification emails from your Edclick product but you're not getting them, it is probably due to one of two causes.

• Discipline Manager: Since lots of discipline referrals can result in lots of notification emails, some schools opt to have them turned off. If yours are turned off and you would like them on, let us know at support@edclick.com.
    
• All other Edclick applications: Most likely, your notification emails are being blocked by a spam filter in your mailer or in your network. The solution is to put your Edclick address into your "whitelist" of addresses to never send to spam.
• All your notification emails will come from the same address. It is in the form website@<myEdclickAddress>. Examples are website@www.sscisd.net and website@ccisd.edclick.com. These are the addresses to put on the whitelist.
   
• To determine if your mailer or network is filtering the messages: Try testing with an address that is outside your school such as Google or Yahoo mail.  If the notification email goes to the outside address but not to your school address, it is likely a spam filtering problem.
   
• If this all sounds like tech nonsense and you just want your notification emails, contact us at support@edclick.com and we'll help you solve the problem.

Posted at 9:43 AM (permalink) 15 Comments View/Leave Comment
Keywords: FAQ: Discipline Manager, tips, FAQ: Intervention Manager, FAQ: Testing Manager, FAQ: School Site Manager, FAQ: Lesson Plan Manager

Tuesday, August 20, 2013

Are there students we can use for testing purposes? Who are Huck Finn and Tom Sawyer?

Yes. You will find two students for practice and testing purposes among your student list, Huck Finn and Tom Sawyer.

Huck and Tom are special. Even if you happen to have living, breathing Huck Finns and Tom Sawyers among your student body, these two are different. For one thing, their middle names are TestStudent.

You can treat Huck and Tom just like any other student. The biggest difference with these two is they will not show up in your reports!

You will see Huck and Tom in student lists, detention rolls and so on, just like any other student, but their hijinks will not be aggregated into reports, data submitted to the state and so on.

So, practice all you want on Huck and Tom. You can even delete them, although they will likely magically reappear in the future.

Posted at 4:40 PM (permalink) 0 Comments View/Leave Comment
Keywords: FAQ: Discipline Manager, tips, FAQ: Intervention Manager, FAQ: Testing Manager

Thursday, August 15, 2013

We want to improve parental involvement. Can you help?

Yes. The best way to keep parents involved with their child's education and with your school is to provide parents with useful, actionable information. School Site Manager is designed to make it easy to get timely information onto your website quickly and easily. One of the most useful fields on the course section pages for parents is How Parents Can Help. Encourage your faculty to help parents help the students by providing specific suggestions.

Discipline Manager, Intervention Manager and Tutoring Manager help keep parents involved by sending specific emails about their child's events and issues to keep parents in the loop.

School Site Manager includes a Newletter feature that can be used to push information to parents about recent accomplishments and upcoming opportunities. Each newsletter automatically maintains an archive of past issues as well as a subscription list that provides self-service subscribe or unsubscribe.

School Site Manager also has blogs associated with staff members, course sections, departments and extracurriculars. One of the handy but often unappreciated uses of a blog is as a specific news channel. For example, a blog for an extracurricular such as the chess club or gymnastics team, is a great place to summarize the results of each competition. Keep parents and fellow students informed and engaged with news specific to a student's activities.

Parent Tips provides useful information on a daily basis. Parent Tips can be used to put a new tip on the website or email a new tip to parents every week day. Not only will parents receive useful parenting information in easily digestable chunks, but they are reminded of the service your school is doing for the students every day.

Posted at 8:16 PM (permalink) 8 Comments View/Leave Comment
Keywords: FAQ: School Site Manager, FAQ: Discipline Manager, tips, FAQ: Intervention Manager, FAQ: Tutoring Manager

Thursday, August 15, 2013

Can Edclick bulk load photos?

Yes. Do you want to upload photos of all your faculty and staff? What about photos of all your students?

We can help! Contact us at support@edclick.com and let us know what you want to do. We will help get it done.

For example, Discipline Manager, Testing Manager and Intervention Manager customers often want to have photos of all their students loaded onto the system. Send us a disk of images indexed by student ID and we can probably take care of that for you.

Posted at 7:51 PM (permalink) 3 Comments View/Leave Comment
Keywords: FAQ: Discipline Manager, tips, FAQ: Intervention Manager, FAQ: Testing Manager, FAQ: School Site Manager

Monday, August 5, 2013

How does automatic student updating work?

We have the ability to automatically update the data about your students to Edclick products. When changes are made in your student information system, they can automatically be mirrored in the Edclick database.

Here's how it works.

• You create a process to automatically pull a file of student data from your student information system.
• We provide you with software that runs periodically that checks whether the data has changed, encrypts the data, then sends it to the Edclick server.
• On the Edclick server, we verify that the data is from an authorized source.
• We then validate the data. If there are problems with the data, notifications are sent. Examples of problems that we often detect are poorly formed email addresses and phone numbers and notations in fields where they should not occur.
• If the data passes validation, it is merged with your current student data. New students are added. Students no longer on your list are archived. Data fields are updated.

If you would like to add automatic updates of your student data, contact support@edclick.com.

Posted at 10:54 AM (permalink) 0 Comments View/Leave Comment
Keywords: FAQ: Discipline Manager, tips, FAQ: Intervention Manager, FAQ: Tutoring Manager, FAQ: Community Service Manager

Thursday, August 1, 2013

New School Year Tips

Here are some tips for starting the new school year right with Edclick products. Since our products are integrated, if you enter an item for one product (e.g., the No School Days for Lesson Plan Manager),  it carries over to the other products that use the same information (e.g., No School Days for Discipline Manager).

If you need help, please let us know at support@edclick.com.

Lesson Plan Manager

• Enter no school days
• Enter end of grading period dates
• Ask support@edclick.com to initialize all lesson plan sets for the new year
• Remember the online manual and tutorial movies. If you need more help, let us know.
• Has the contact person changed?

School Site Manager

• Would you like us to delete all student, parent and other accounts but keep staff accounts? 
• Would you like us to reset passwords? Let us know at support@edclick.com.
• There is a smartphone-optimized version of your website at http://<your-domain-name>/m. If you're interested in one customized to your school colors, logo, etc., contact sales@edclick.com
• Remember the online manual and tutorial movies. If you need more help, let us know.
• Try out the Try one of these tasks on the Admin page as an introduction to refresher.
• Has the contact person changed? If so, please let us know at support@edclick.com.
• Do the Lesson Plan Manager tasks if you have it embedded in School Site Manager

Discipline Manager

• You can auto-graduate students on your Configure Discipline Manager page. This increments the grade of each student by one and archives the students in the highest grade. This can be handy if there is a delay before your new student list is available. Note: only do this once.
• Enter no school days
• Enter end of grading period dates
• Send your new student list to Edclick for import. Find out about our automatic student data import feature.
• Remember the online manual and tutorial movies. If you need more help, let us know.
• Try out the Try one of these tasks on the Admin page as an introduction to refresher.
• There is a smartphone-optimized version of Discipline Manager at http://<your-domain-name>/m.
• Has the contact person changed?

Testing Manager

• Send your new student list to Edclick for import. Find out about our automatic student data import feature.
• Enter your key testing dates
• Has the contact person changed?

Intervention Manager

• You can auto-graduate students on your Configure Intervention Manager page. This increments the grade of each student by one and archives the students in the highest grade. This can be handy if there is a delay before your new student list is available. Note: only do this once.
• Send your new student list to Edclick for import. Find out about our automatic student data import feature.
• Try out the Try one of these tasks on the Admin page as an introduction to refresher.
• Has the contact person changed?

Posted at 12:24 PM (permalink) 2 Comments View/Leave Comment
Keywords: FAQ: Discipline Manager, tips, FAQ: Intervention Manager, FAQ: Testing Manager, FAQ: School Site Manager, FAQ: Lesson Plan Manager

Wednesday, July 31, 2013

Can we create example discipline referrals, intervention plans or testing accommodations for fictitious students?

Yes. We have some test students that you can use for example referrals and for practice in learning how to use the system.

The data about test students will not appear in reporting so won't skew your statistics.

Huck Finn and Tom Sawyer are two test students. And even if you have actual students who have those names, the system can tell the difference.

Posted at 1:41 PM (permalink) 3 Comments View/Leave Comment
Keywords: FAQ: Discipline Manager, tips, FAQ: Intervention Manager, FAQ: Testing Manager