By Dr. Harry Tennant
Friday, May 4, 2012 10 Things to know about the products you sellOne of the great things about providing software as an online service is that we can know how our products are being used in real time. That is great for identifying imperfections and addressing them as quickly as possible. It is quite different from supplying software as a product. Once a product is sold you may never know if it is being used or how it is being used. Here are ten things companies very much want to know a about how customers use their products. Seven can be detected automatically with online products.
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